DISTRICT SUPPORT REPRESENTATIVE
(Term Position - 12 Months)
Manitoba Hydro, one of the leading energy utilities in North America, is seeking an experienced, District Support
Representative to fill a term position in the Morden District Office.
The successful candidate will perform a variety of complex duties, provide customer information service responding to
telephone, counter, and written queries and initiate action to comply with requests and resolve problems or concerns
diplomatically.
Under the direction of the Administrative Representative V, the District Support Representative will perform a variety of
duties:
- Provide prompt, courteous and effective telephone and counter service to customers requiring assistance with their
account, service or related matters.
- Provide detailed account analysis as required in dealing with customers.
- Review metered consumption.
- Receive and analyze data on the Customer Service Systems for billing and collection purposes ensuring all available
required information is recorded accurately.
- Will be required to assist with: District work orders, time entry, wiring permits, issue receipts for customers at the counter,
and prepare bank deposits.
- Assist as required with the collection of delinquent accounts.
- Will be required to work on a rotation basis to maintain inquiry service.
- Will be required to travel to surrounding District Offices as required.
Qualifications:

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